Position: Assistant Program Manager

Responsible To: Program Manager

Program Management Jobs


Experience working with a Special Needs population; must be at least 18 years old; high school diploma or equivalent. The ability to communicate effectively and professionally both verbally and in writing. Supervisory experience preferred and/or at least 3 years' experience in the human services field. A valid driver's license is required from either Ma, Ct, or N.Y. states. Must be able to lift up to 50 pounds, stand for long periods of time, bend, push and/or pull more than 50 pounds.


Responsible for providing leadership and staff supervision under the direction of the Program Manager. Provide support and direct care to the individuals who live at Berkshire Meadows, giving them assistance with activities of daily living, supporting their rights and dignity, fostering independence, behavioral interventions, and data and record keeping regardless of holidays or weather conditions. The development of communication skills, choice making, social skills, and relationship building are all APM tasks. The APM is responsible for recreational and social development, and resource management. In addition, the APM is responsible for insuring that supports and services are provided for the individuals who reside in the program.

1. Staffing

  1. Insure that adequate, trained staff are available each shift.
  2. Supervise, train, and evaluate direct care staff.
  3. Maintain staff training records and insure that all required trainings are completed.
  4. Assume scheduled “on call” duties.
  5. Supervise staff in regards to their job performance
  6. Oversee and monitor shifts in the absence of the Program Manager.

2. Leadership / Relationships

  1. Attend to ongoing behaviors using established behavior plans
  2. Be aware of and use spontaneous teaching opportunities
  3. Develop relationships with good boundaries, trust, and collaboration
  4. Use planned and preventative teaching techniques
  5. Use of modeling as means of setting a good / positive example
  6. Develop and implement activity schedules.
  7. Participate in and make recommendations for quarterly and annual reviews, ISP / IEP

3. Monitoring / Documentation

  1. Complete all ISP / IEP data, progress notes, log books, and behavioral data.
  2. Complete incident reports / restraint forms.
  3. Follow and use all on-call systems as defined by Berkshire Meadows.
  4. Complete medication administration records and medication occurrence records in programs where applicable.
  5. Complete all record keeping in a timely, confidential, and professional manner..
  6. Regularly review with the Program Manager all staffing, program, and individual issues.
  7. Maintain clients’ files in an updated and orderly fashion.

4. Advocacy

  1. Uphold the rights and dignity of individuals at all times
  2. Maintain the individuals’ quality of life.
  3. Employ good observational skills.
  4. Foster independence.
  5. Respond quickly and properly to all emergency situations as outlined by Berkshire Meadows and JRI.
  6. Prevent abuse, neglect, mistreatment or exploitation of individuals.
  7. As a mandated reporter, appropriately report neglect and abuse to the Mass. Disabled Persons Protection Commission (DPPC).
  8. Communicate respectfully and professionally with parents, guardians, and agency representatives.
  9. Create a positive and supportive environment.

5. Environmental

  1. Responsible for maintaining and assuming appropriate housekeeping, dietary, and laundry responsibilities.
  2. Respond to emergencies and critical situations according to policies and procedures provided by Berkshire Meadows.
  3. Complete regular safety checks in the home and yard environments. Correct or report any problems.
  4. Maintain sanitary conditions; use universal precautions; use infection control procedures. Supervise the implementation of these procedures and insure that supplies are available to the staff to maintain infection control procedures.
  5. Supervise individuals and assure their safety at all times, except during scheduled breaks.
  6. Check each individual every 15 minutes, or according to his / her treatment plan, day and night, in a quiet and respectful manner.
  7. Use facilities and equipment safely / properly and according to established guidelines.
  8. Participate in planning and implementing leisure time activities.
  9. Implement safety and evacuation plans.
  10. Maintain a positive attitude and home environment.
  11. Provide direct care for the individuals.
  12. Maintain the home in compliance of all over sight agencies.
  13. When necessary, work in an unsupervised environment with clients.
  14. Person cannot leave until there is adequate staffing for the next shift. If there is not adequate staffing for the next shift, person will stay taking direction from the shift supervisor in that residence.

6. Professional

  1. Attend departmental; supervisory; and mandatory in-service training, a minimum of 24 hours per year.
  2. Review, understand, and follow all JRI and site specific policies and procedures.
  3. Work with other staff as an effective team member.
  4. Maintain an attitude of support and cooperation for all other Berkshire Meadows staff and towards Program Manager.
  5. Communicate with Program Manager.
  6. Comply with the Berkshire Meadows “Rules of Conduct”.
  7. Respond to the changing needs of Berkshire Meadows by assuming functions appropriate to the position, including duties in all other residential buildings.
  8. Know and comply with each individual’s ISP / IEP and treatment plans including individual behavior plans.
  9. Maintain confidentiality of each individual’s and staff’s information.
  10. Finish projects assigned by the Program Manager.
  11. Know and use the on-call system for communications and reporting as defined by Berkshire Meadows.

7. Specialized Supports and Techniques/Competencies

  1. Use lifting and transferring techniques as outlined in the individual’s therapy plan and demonstrate competency.
  2. Use all specialized equipment, such as a mechanical lift, tilt table, communication devices, adapted equipment, and AFO’s according to the individual’s therapy plan.
  3. Physical intervention and physical restraint should be used only according to the individual’s behavior plan and ISP/IEP.
  4. Keep certifications in CPR/First Aid and CPI (or other non-violent restraint method required by Berkshire Meadows) up-to-date.
  5. Medication Administration Program (MAP) training must remain current, where applicable.
  6. Maintain a current valid driver’s license from New York, Connecticut or Massachusetts. Inform the Berkshire Meadows’ Human Resource Department if there are any changes to your license.
  7. Comply with the Berkshire Meadows Fall Prevention/Safety Procedure.

Attendance at trainings, staff meetings, and other assigned responsibilities outside of my regular work schedule is required. I understand and agree that my schedule is not fixed and can be changed at any time. I understand and agree that I may be scheduled to work at any program of the JRI Berkshire Meadows.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation please speak with your supervisor.